Schools kill creativity. From a young age students are taught to listen to the “expert” and believe everything they’re told. Very few lessons focus on teaching young people to form an opinion, or question the facts being presented.
As adults we join workplaces that have strong hierarchies. Information and policies flow down from the top and everyone underneath is expected to follow along without causing a fuss.
We attend conferences, read books, and hear people tell us the right way to do things all day, every day.
But really good teams are formed of people who can work together and push each other to be better. They’re formed of people who respect each other, listen to each other, and then question the ideas. Pooling our collective experiences allows us to be greater than the sum of our parts and working together allows us all to learn and improve.
For most people having to justify themselves, and explain the thought-process they went through to drive at their argument helps them be better. So often we decide things instinctively, without examining our own biases or influences. It can be easy to design something, or build something for the wrong reasons, and it is easy to do because we generally don’t have to explain ourselves to anyone.
To change things we need to start teaching everyone to question decisions regardless of where they come from. When someone proposes a new way of doing something I expect them to present their argument with the pros and cons of adopting the change. When we reflect back on things, that have either gone well or not so well, we should take the time to think back over the pros and cons we identified. Were we right? What did we miss? How can we better next time?
Successfully changing people’s decision-making requires time and consistent expectations. As leaders we should encourage everyone in the team to question others on their thinking. Changing the format of meetings to encourage upfront prep, and discussion time before we get to the decision making can help. Making sure we have a safe space to allow everyone to actually have a voice is critical.
When we present decisions or direction we should set an example and present the options we saw and the advantages and disadvantages we can see from the route we chose. Invite others to question your ideas and tell them if they successfully help you change your mind. We should celebrate having input from others.
It can be hard to change the way people work, and we can seemingly be making our own work harder by inviting everyone to have an opinion on it, but questioning and justifying decisions is essential for team health.